Customer support
1 My payment isn't going through!
1.1 My payment doesn't seem to be going through!

Please double-check that you've entered the correct address for your purchase. If the address you're shipping to doesn't match your billing address, be sure to select "ship to a different address" when entering your info.A screenshot of the checkout process, highlighting the "ship to a different address" option

1.2 My Visa Debit or Mastercard Debit card doesn't seem to be working!

Due to limitations with our payment processor, we are unable to accept purchases via Visa Debit and Mastercard Debit cards online.